Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available for all orders

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Shipping Note: We do not ship to certain remote areas and some Asian countries. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges Policy

At Philips Light Shop, we stand behind the quality of our premium lighting products. Our returns process is designed to be straightforward and customer-friendly.

Quick Summary:

  • Returns and exchanges accepted within 15 days of delivery
  • Products must be in original condition with all packaging
  • Refunds processed within 3-5 business days after we receive your return

Eligibility Requirements

  • Return/exchange request must be made within 15 days of delivery date
  • Product must be unused and in original condition
  • All original packaging, accessories, manuals, and documentation must be included
  • Original proof of purchase (order confirmation) is required

Non-Returnable Items

Due to product specifications and technical requirements, the following items cannot be returned or exchanged:

  • Plug-In Lighting Products: 2 Pin Plug-In, 4 Pin Plug-In (due to hygiene and installation factors)
  • Specialty Base Types: 2-Pin Base, 4-Pin Base, 2/4-Pin Base products
  • Custom Length Items: 2′ Length, 3′ Length, 4′ Length, 8′ Length lighting solutions
  • Opened Specialty Bulbs: AR111 and other specialty bulb types once opened

Note: We can only accept returns of A-Line, A15, A19, and A21 bulbs if they are defective upon arrival.

Return & Exchange Process

1 Submit Your Request

Contact our support team within 15 days of receiving your order at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your order number and date
  • Products for return/exchange with quantities
  • Reason for return/exchange
  • Confirmation that products are unused with original packaging
  • Your full name, email address, and optional phone number

2 Receive Authorization

After reviewing your request, we will email you within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions for your specific products

3 Ship Your Return

Package your items securely including:

  • Product in original packaging
  • All accessories and documentation
  • Copy of your return authorization
  • Original proof of purchase

Important: We recommend using a trackable shipping service and purchasing shipping insurance. Philips Light Shop is not responsible for return packages lost in transit.

4 Processing & Refund

Once we receive and inspect your return:

  • We will process your refund within 3-5 business days
  • You will receive email confirmation when your refund is processed
  • Exchanges will be shipped within 1-2 business days after return approval

Refund Information

Refund Method: Refunds are issued to your original payment method:

  • Visa, MasterCard, JCB: 3-5 business days to appear on your statement
  • PayPal: 2-3 business days to reflect in your account

Deductions: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost for the replacement item.

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange a replacement at no additional cost
  • In some cases, we may provide a prepaid return label

Need Assistance?

Our customer support team is here to help with your shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
  • Address: Philips Light Shop, 4940 Red Hawk Road, SAN ANTONIO, US 87832

This Shipping & Returns Policy is designed to provide clarity and confidence in your shopping experience with Philips Light Shop, reflecting the same reliability and quality that our lighting products bring to your space.