At Philips Light Shop, we are committed to ensuring your complete satisfaction with our premium lighting solutions. Just as our Philips products are designed to deliver reliable performance, our returns and exchanges process is crafted to be straightforward and customer-focused.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Products must be in original condition with all packaging. Refunds are processed within 3-5 business days after we receive your return.

Eligibility Requirements

To be eligible for a return or exchange:

  • Request must be made within 15 days of delivery date
  • Product must be unused, in original condition, and in original packaging
  • All accessories, manuals, and documentation must be included
  • Original proof of purchase (order confirmation) is required

Non-Returnable Items

Based on our product specifications and technical requirements, the following items cannot be returned or exchanged:

  • Plug-In Lighting Products: 2 Pin Plug-In, 4 Pin Plug-In (due to hygiene and installation factors)
  • Specialty Base Types: 2-Pin Base, 4-Pin Base, 2/4-Pin Base products
  • Custom Length Items: 2′ Length, 3′ Length, 4′ Length, 8′ Length lighting solutions
  • Opened Specialty Bulbs: AR111 and other specialty bulb types once opened

Note: We can only accept returns of A-Line, A15, A19, and A21 bulbs if they are defective upon arrival.

Return & Exchange Process

Step 1: Submit Your Request

Contact our support team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Philips Light Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Insert your order number] – Order Date: [Insert order date] – Product(s) for Return/Exchange: [List product names and quantities] – Reason for Return/Exchange: [Please provide details] I confirm that: – The product(s) are unused and in original condition – All original packaging and accessories are included – I have the original proof of purchase Please advise on the next steps for my return/exchange. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Step 2: Receive Authorization

After reviewing your request, we will email you within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions for your specific products

Step 3: Ship Your Return

Package your items securely including:

  • Product in original packaging
  • All accessories and documentation
  • Copy of your return authorization
  • Original proof of purchase

Important: We recommend using a trackable shipping service and purchasing shipping insurance. Philips Light Shop is not responsible for return packages lost in transit.

Step 4: Processing & Refund

Once we receive and inspect your return:

  • We will process your refund within 3-5 business days
  • You will receive email confirmation when your refund is processed
  • Exchanges will be shipped within 1-2 business days after return approval

Refund Information

Refund Method: Refunds are issued to your original payment method:

  • Visa, MasterCard, JCB: 3-5 business days to appear on your statement
  • PayPal: 2-3 business days to reflect in your account

Deductions: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost for the replacement item.

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange a replacement at no additional cost
  • In some cases, we may provide a prepaid return label

Need Assistance?

Our customer support team is here to help with your return or exchange:

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

Philips Light Shop
4940 Red Hawk Road
SAN ANTONIO, US 87832

This Returns & Exchanges Policy is designed to provide clarity and confidence in your shopping experience with Philips Light Shop, reflecting the same reliability and quality that our lighting products bring to your space.