FAQ

We serve both residential and commercial customers worldwide who are looking for premium Philips lighting solutions. Our customers range from homeowners upgrading their lighting to businesses outfitting commercial facilities with reliable, high-quality lighting products.

We specialize in a wide range of Philips lighting solutions including A-Line bulbs (A15, A19, A21), AR111 specialty lighting, and various base types (2-Pin, 4-Pin Plug-In, 2/4-Pin Base) in multiple lengths (2′, 3′, 4′, 8′) to meet diverse lighting needs.

Yes, all our products are genuine Philips lighting solutions. We are committed to providing only authentic, premium-quality Philips products that meet the brand’s high standards for performance and reliability.

Absolutely! Our product range includes various Philips bulb types including A-Line (A15, A19, A21), AR111, and multiple base configurations (2-Pin, 4-Pin Plug-In, 2/4-Pin Base) in different lengths to suit your specific lighting requirements.

We offer global delivery service to most countries worldwide through our trusted carriers DHL, FedEx, and EMS. Some remote areas in Asia and other regions may have restricted service. Please contact us to verify delivery availability to your specific location.

We offer two shipping options:
Standard Shipping: $12.95 flat rate via DHL or FedEx – 10-15 days delivery after dispatch
Free Shipping: Available for orders over $50 via EMS – 15-25 days delivery after dispatch

Order processing typically takes 1-2 business days for quality checks and secure packaging. During peak seasons or promotional events, processing may occasionally extend to 3 business days.

Yes, once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey directly through our carrier partners’ websites for real-time updates.

Your Philips lighting products are packaged with premium protective materials to ensure they arrive in perfect condition, ready to illuminate your space. We take extra care with our packaging to prevent damage during transit.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure transactions.

While there’s no minimum order requirement, orders of $50 or more qualify for free shipping via EMS.

We offer a 15-day return policy from the date you receive your products. If any product doesn’t meet your expectations, please contact our support team for assistance with returns.

While we use premium protective packaging to prevent damage, if you receive a damaged product, please contact our support team immediately at [email protected] with your order details and photos of the damaged item. We’ll work to resolve the issue promptly.

Our knowledgeable support team is available to assist you with any questions about our products, delivery service, or existing orders. You can reach us at [email protected].

While creating an account can make future purchases easier and allow you to track order history, it’s not required to place an order. You can checkout as a guest.